1.Travevo Support Center
Welcome to the Travevo Support Center
We're here to help make your travel experience smooth and stress-free. Browse our help articles, frequently asked questions, and travel resources to find the answers you need.
If you can't find what you're looking for, our support team is ready to assist you.
Phone: +234 809 445 5300
WhatsApp: +234 706 999 9717
Email: hello@travevo.com
Popular Help Topics
Flight Bookings
How do I book a flight?
Search for your preferred route, select your flight, enter passenger details, and complete payment. Your e-ticket will be sent to your email once the booking is confirmed.
How do I receive my flight ticket?
Your ticket will be delivered via email and WhatsApp after successful payment and ticket issuance.
Can I change my flight date?
Yes, subject to airline fare rules and availability. Additional airline and service fees may apply.
What happens if my flight is cancelled?
If the airline cancels your flight, we will assist with available rebooking or refund options according to the airline's policy.
What should I do if I miss my flight?
Contact our support team immediately. Depending on the airline's rules, alternative travel options may be available.
Hotel Reservations
How do I book a hotel?
You can book through our platform or contact our travel consultants directly for assistance.
Can I cancel my hotel booking?
Cancellation eligibility depends on the hotel's cancellation policy and the room rate selected.
When will I receive my hotel voucher?
Hotel vouchers are typically sent immediately after booking confirmation.
What happens if the hotel cannot find my reservation?
Contact our support team immediately, and we will work directly with the hotel to resolve the issue.
Visa Assistance
Do you guarantee visa approval?
No. Visa approvals are solely at the discretion of the embassy or consulate.
What documents do I need?
Required documents vary by country. Our visa consultants will provide a complete checklist based on your destination.
Are visa fees refundable?
Embassy fees and processing charges are generally non-refundable once an application has been submitted.
Holiday Packages
What is included in a holiday package?
Package inclusions vary and may include flights, hotels, airport transfers, tours, meals, and travel insurance.
Can I customize my package?
Yes. We can tailor holiday packages to suit your travel preferences and budget.
Can I pay in installments?
Eligible packages may qualify for installment payment options, subject to approval and terms.
Travel Insurance
Why do I need travel insurance?
Travel insurance helps protect you against trip cancellations, medical emergencies, lost baggage, and travel disruptions.
How do I make a claim?
Claims must be submitted directly to the insurance provider according to the policy terms and conditions.
Payments & Refunds
What payment methods do you accept?
We accept bank transfers, debit cards, credit cards, and other approved payment methods.
How long do refunds take?
Refund processing times vary depending on the airline, hotel, or supplier and may take between 14 and 90 business days.
Are service fees refundable?
Travevo service fees are generally non-refundable unless otherwise stated.
Account & Security
How do I update my personal information?
You can update your details through your account profile or by contacting support.
Is my payment information secure?
Yes. We use secure payment gateways and industry-standard security measures to protect your information.
Travel Requirements
Do I need a visa for my destination?
Visa requirements depend on your nationality and destination country. Contact our visa team for guidance.
How early should I arrive at the airport?
For domestic flights, arrive at least 2 hours before departure. For international flights, arrive at least 3–4 hours before departure.
What travel documents should I carry?
You should carry a valid passport, visa (where applicable), flight ticket, hotel confirmation, travel insurance documents, and any required health certificates.
Contact Support
If you need additional assistance, our customer support team is available to help.
📞 Phone: +234 809 445 5300
💬 WhatsApp: +234 706 999 9717
📧 Email: hello@travevo.com
🕒 Business Hours:
Monday – Friday: 9:00 AM – 5:00 PM (WAT)